At sċȳr, we design and deliver training that turns your customers into confident operators. From standard product curricula to fully customised, multi‑system operational programs, we drive adoption, reduce support drag, and improve measured outcomes.
Our services include
Standard Product Training
We equip users with core concepts and practical skills to operate the platform effectively. Programs are role‑based and hands‑on.
Role‑based paths for operators, analysts, and administrators
Core features, labs, and guided exercises
Assessments and certificates of completion
Customer‑Specific Training
We tailor content to the customer’s environment, data, and SOPs so learning transfers directly to daily work.
Environment‑specific scenarios and data sets
SOP/runbook alignment (change, incident, service request)
Job aids: quick reference guides, checklists, and video shorts
Ecosystem & Workflow Training
We teach the end‑to‑end flow across your product and its integrations so teams know what to do—and where.
Operations across the platform and adjacent systems (SIEM, ticketing, data lakes)
Decision trees for response actions; escalation and comms flows
Compliance/assurance practices embedded into daily use
Train‑the‑Trainer
We build internal trainer capability to scale adoption sustainably.
Instructor kits, slide decks, lab guides, and grading rubrics
Shadow‑teach sessions and certification of customer instructors
Versioning/governance for content updates
Measurement & Enablement
We track learning impact and keep skills fresh with a light, continuous cadence.
Pre/post‑training assessments and adoption KPIs
Learning management integration and attendance tracking
Refresher sessions and micro‑learning
Delivery Options
Choose branding and format to suit audience and location.
White‑label or certified Scyr training partner
Virtual/live, blended learning, and on‑demand modules
Global scheduling, multilingual instructors, and accessible materials
