At sċȳr, our MSP offering operates, maintains, and monitors cyber‑physical systems so customers realise continuous value—without the staffing burden. While typically delivered as a certified MSP partner, white‑label arrangements are possible where appropriate.
Our services include
Onboarding & Service Design
We define the service model, tooling, and governance with clear SLAs and responsibilities. Transition is documented and controlled.
Service catalogue, SLAs/OLAs, and RACI with your product team
Tooling integration (monitoring, ticketing, CMDB, SIEM)
Knowledge capture, runbooks, and service transition checklist
Monitoring & Event Management
We provide continuous visibility, smart alerting, and tiered response to keep the platform healthy and quiet.
Health/performance telemetry and thresholding
Noise reduction, correlation, and enrichment workflows
Tiered response with clear escalation paths
Maintenance & Lifecycle
We plan and execute updates safely, protect configuration state, and manage capacity proactively.
Patch/upgrade planning and execution with rollback safety
Backup/restore routines and configuration drift control
Capacity/performance planning and firmware/hardware roadmaps
Incident, Problem & Change
We respond fast, fix root causes, and govern change to minimise risk.
Incident SLAs, RCA, and corrective actions
Problem records and structural fixes to eliminate repeat issues
Change advisory, maintenance windows, and comms plans
Security & Compliance Operations
We embed security operations and audit readiness into daily running.
Access reviews, secure baselines, and audit artefacts
Log retention, evidence management, and policy attestations
DR/BCP exercises and tabletop scenarios
Reporting & Success Reviews
We prove value with transparent metrics and an improvement roadmap.
Monthly service reports (KPIs, availability, improvement items)
Quarterly business reviews and value realisation tracking
Continuous improvement roadmap tied to business outcomes
Delivery Options
Select the support model that fits customer needs and geography.
Certified MSP partner by default; white‑label on request
Remote‑first with on‑site capabilities for critical events
Follow‑the‑sun support models available
