At sċȳr, our Resident Engineer service embeds a dedicated expert inside the customer’s operation for sustained impact—typically 6+ months—remote, on‑site, or hybrid. White‑labelled or delivered as a certified partner, the role blends deployment, integration, operations, and continuous improvement.
Our services include
Role Definition & Onboarding
We align on mission, metrics, and cadence up front so the resident contributes meaningfully from week one. Access, safety, and escalation paths are established.
Scope, KPIs/SLAs, and cadence with the product company and end‑customer
Environment access, safety/OT inductions, and escalation mapping
30/60/90‑day plan with measurable outcomes
Deployment & Expansion
We drive new site turn‑ups and feature enablement while keeping the platform consistent and compliant.
New site deployments, upgrades, and capability rollout
Data model/asset tagging improvements for better analytics and reporting
Integration upkeep with SOC/ITSM/OT systems
Operations & Administration
We own the day‑to‑day health of the platform and reduce noise through proactive care and problem management.
Health checks, patching, backup/restore drills, and capacity planning
User/admin support, role‑based access controls, and audit evidence packs
Incident triage, RCA documentation, and problem management
Training & Adoption
We raise team confidence with targeted enablement that fits the customer’s workflows and shifts.
On‑the‑job training, quick guides, and floor‑walking
Scenario‑based exercises (SOC/OT operations, shift‑handovers)
Feedback loops to product teams for roadmap insights
Optimisation & Roadmapping
We quantify value and iterate on policies and performance to keep outcomes improving over time.
Performance tuning, policy refinements, and noise reduction
KPI dashboards, trend analysis, and quarterly service reviews
Continuous improvement backlog with clear business impact
Delivery Options
Right‑size the commitment and ensure continuity.
White‑label resident (under your brand) or certified Scyr resource
Time‑boxed or rolling contracts; coverage for holidays and surge periods
Rapid backfill from our international expert pool for continuity
